Privacy Policy
Estrella Football Academy uses player and parent information to manage trials, registrations, academy communication, payments, and player support.
Introduction
This policy explains how the academy handles personal information for players, parents, guardians, trials, registrations, and website use.
Information Collected
Information may include player details, guardian details, contact information, trial selection, medical notes, uploaded documents, and payment references.
Player Information
Player details may include name, age group, program selection, football profile, and academy records.
Parent or Guardian Information
Guardian contact and relationship details are used for academy communication and player support.
Contact Information
Email and phone details are used for enquiries, trial updates, registration support, and academy notices.
Registration Information
Registration records and selected batches support academy administration and player onboarding.
Medical Information
Medical information helps coaches and staff support safe participation during academy activities.
Uploaded Documents
Uploaded documents are used for registration verification and player records.
Payment Information
Payment references support fee reconciliation. The website does not collect card details directly.
Website Usage Data
Website usage data may be reviewed to improve usability, content, and support workflows.
How Information Is Used
Uses include registration processing, batch coordination, support, communication, and academy administration.
Communication by Email
Email may be used for registration, trial, fee, and program updates.
Communication by WhatsApp
WhatsApp may be used for quick support, trial coordination, and registration updates at +91 92179 37990.
Data Storage
Academy records are kept only for operational, support, legal, and safety purposes.
Data Security
Access to player and guardian information is limited to authorized academy workflows.
Data Sharing
Information is shared only where needed for academy operations, payments, communication, legal obligations, or player safety.
Third-Party Services
Payment, email, WhatsApp, analytics, hosting, and storage providers may process data for academy operations.
Children’s Information
Children's information is handled with additional care and parent or guardian involvement.
Data Retention
Data is retained for as long as needed for academy records, support, safety, and compliance.
User Rights
Parents and players may contact the academy to request access, correction, or support related to submitted information.
Policy Updates
Policy updates will be reflected on this page with a revised update date.
Contact Information
For privacy questions, contact Estrella Football Academy at estrellafootballacademy@gmail.com or +91 92179 37990.
Refund Policy
Refund requests are reviewed by Estrella Football Academy according to program type, attendance status, payment records, and academy operations.
Introduction
This policy explains how refund support is handled for registrations, trials, and academy programs.
Registration Fees
Registration fee requests are reviewed against the player's submitted registration and academy onboarding status.
Program Fees
Program fee refund eligibility depends on program status, batch allocation, and services already delivered.
Trial Fees
Trial fee support is handled through the academy contact channel for the selected city and date.
Refund Eligibility
Eligibility is reviewed case by case using payment records, attendance, medical context, and academy commitments.
Non-Refundable Payments
Consumed sessions, processed services, and third-party charges may affect refundable amounts.
Cancellation by Player or Parent
Families should contact the academy as early as possible with player name, program, and payment reference.
Cancellation by the Academy
If the academy cancels a program or trial, families will receive guidance on rescheduling or applicable support.
Program Rescheduling
Rescheduling may be offered where venue, coach, and batch capacity allow.
Missed Training Sessions
Missed-session support depends on program rules, prior notice, and batch availability.
Injury or Medical Cases
Medical cases are reviewed with supporting context from the parent or guardian.
Duplicate Payments
Duplicate payment cases are checked against transaction records before support is issued.
Refund Request Process
Send refund requests to estrellafootballacademy@gmail.com or WhatsApp +91 92179 37990.
Required Information
Include player name, parent name, program or trial city, payment reference, and reason for the request.
Refund Processing Time
The academy reviews requests after receiving the required information and payment record.
Payment Gateway Charges
Gateway charges may depend on the payment provider and transaction status.
Policy Updates
Refund policy updates will be reflected on this page.
Contact Information
For refund support, contact estrellafootballacademy@gmail.com or +91 92179 37990.
Terms and Conditions
These terms outline expectations for academy participation, trial attendance, registration, payments, conduct, and website use.
Acceptance of Terms
Using the website, submitting a registration, or attending a trial indicates acceptance of academy participation expectations.
Academy Services
Academy services include football training, trials, player development support, events, and selected pathway opportunities.
Player Eligibility
Eligibility depends on age group, program suitability, medical fitness, and academy capacity.
Registration
Registration details must be accurate and submitted by the player, parent, or guardian as applicable.
Parent or Guardian Responsibility
Parents or guardians are responsible for accurate information, timely communication, attendance support, and player welfare.
Medical Fitness
Players should be medically fit to participate and must disclose relevant medical information.
Emergency Treatment Consent
Parents or guardians authorize the academy to seek emergency support where player safety requires immediate action.
Training Rules
Players must follow coach instructions, venue rules, safety guidance, and academy standards.
Attendance
Regular attendance supports development and helps coaches plan player progression.
Player Conduct
Players are expected to show discipline, respect, effort, and sportsmanship.
Parent Conduct
Parents should support a positive academy environment and follow venue and communication guidelines.
Fees and Payments
Fees, due dates, and payment methods are shared through academy communication during registration or program onboarding.
Trials
Trial attendance requires accurate registration and arrival at the selected city, date, and reporting time.
Program Changes
Program changes depend on player suitability, batch availability, coach recommendation, and academy approval.
Match and Tournament Participation
Participation in matches or tournaments depends on selection, eligibility, fitness, attendance, and team requirements.
Photography and Media Consent
Academy activities may be photographed or filmed for training, communication, and promotional use where consent applies.
Academy Equipment and Property
Players should respect academy equipment, venue property, and shared training resources.
Website and Player Portal Usage
Website and portal access should be used only for academy-related activity and accurate account information.
Account Security
Users are responsible for keeping login details private once player accounts are enabled.
Intellectual Property
Academy branding, content, media, and training materials belong to Estrella Football Academy or their respective owners.
Third-Party Services
Third-party services may support payment, communication, hosting, and website operations.
Limitation of Liability
Football involves physical activity and inherent risk; players must follow safety and coach guidance.
Suspension or Termination
The academy may suspend or end participation for safety, misconduct, unpaid fees, or repeated rule violations.
Policy Changes
Terms updates will be reflected on this page.
Contact Information
For terms questions, contact estrellafootballacademy@gmail.com or +91 92179 37990.
Contact Information
For policy questions, contact estrellafootballacademy@gmail.com or +91 92179 37990.